Enterprise Rent-A-Car

So far during my time at Enterprise Rent-A-Car, I grew in driving sales performance, delivering exceptional customer service, and managing daily operations in a fast-paced and customer-centric environment. My role requires a combination of strong sales skills, a commitment to customer satisfaction, as well as a solution-oriented and results-driven mindset, all of which contribute to my success as a Management Trainee.

I was promoted to the largest store in the area after only two months of consistently exceeding sales targets, averaging about 37.5% above set goals, ranking among the top performers in Ohio. By understanding customers' unique needs and providing personalized recommendations, I was able to upsell and cross-sell products, contributing significantly to the branch's daily revenue and growth. My ability to pair a customer-first approach with sales training ensured that clients felt valued while achieving measurable business outcomes.

I also was able to take charge of gaining more business for my branch by reaching out to potential insurance customers as well as building relationships with local body shops. On average, by staying on top of the insurance leads and converting opportunities into sales, I would add an additional $1550 per rented car to our revenue. By building relationships with the body shops and using fact-finding questions to uncover needs, I was able to increase insurance contracts by up to 16%.

Building strong customer relationships is central to this success. I prioritize listening to concerns, offering tailored solutions, and addressing issues promptly to create a seamless and positive experience. This approach not only leads to increased customer loyalty but also helps drive repeat business and positive feedback.

Management consistently recognizes my drive, passion for success, and ability to motivate others. My dedication to going above and beyond for customers and my contributions to branch sales and operations were often highlighted in evaluations and by upper management.

This experience allows me to develop a strong foundation in leadership, teamwork, and sales while consistently exceeding expectations in both service and performance metrics. My time at Enterprise reinforces my commitment to delivering excellence and achieving meaningful results in every aspect of my work.